Return, Exchange and Refund Policy

Last updated: 15 June 2026

Thank you for shopping with Epic Adorns. We want you to be completely satisfied with your purchase. Please read this Return, Exchange and Refund Policy carefully before placing an order.

1. Return Window

You may request a return or exchange within 7 calendar days from the date your order is delivered.

Return or exchange requests submitted after the 7-day period may not be accepted, except where the product is defective, damaged, incorrectly supplied, or otherwise covered under applicable consumer law.

2. Conditions for Returns

To be eligible for a return or exchange, the product must:

• Be unused, unworn and unwashed.
• Be in its original condition.
• Have all original tags, labels and protective seals intact.
• Be returned with its original jewellery box, pouch, packaging and invoice.
• Be free from scratches, perfume, makeup, sweat, water exposure or other signs of use.
• Include any complimentary gifts or accessories supplied with the order.

Epic Adorns reserves the right to inspect the returned product before approving a refund or exchange.

3. Non-Returnable Items

The following products are not eligible for change-of-mind returns:

• Pierced earrings where the hygiene seal or protective packaging has been opened or removed.
• Personalised, customised or made-to-order products.
• Gift cards or promotional vouchers.
• Clearance or final-sale products where the product page clearly states that the item is non-returnable.
• Products damaged through misuse, improper storage, perfume, chemicals, moisture, impact or normal wear and tear.
• Products returned without their original packaging, tags or accessories.

These exclusions do not apply when the product received is damaged, defective, incorrect, missing, counterfeit or materially different from its advertised description.

4. Damaged, Defective, Incorrect or Missing Products

Please inspect your order immediately after delivery.

Where you receive a damaged, defective or incorrect product, or where an item is missing from the package, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your full name.
• Order number.
• Description of the issue.
• Clear photographs of the product and packaging.
• A photograph of the shipping label.
• An unboxing video.

An unboxing video can assist us in investigating the claim, but genuine claims will be assessed based on all available evidence.

After verification, Epic Adorns may offer, as appropriate:

• Replacement of the same product.
• Exchange for another product.
• Store credit, with the customer’s agreement.
• Refund to the original payment method.

For an approved damaged, defective or incorrect-product claim, Epic Adorns will bear the reasonable return shipping cost.

5. How to Request a Return or Exchange

To start a return or exchange, contact us at:

Email: epicadorns@gmail.com
WhatsApp/Phone:+91 9037941249

Include your order number, the reason for the return and clear photographs of the product.

Do not send the product back without receiving return approval and return instructions from Epic Adorns. Products returned without prior approval may not be accepted.

Approved returns must be sent to:

Anu Building, 22/639, TB Jct Rd, Opposite PWD Guest house, Thottumkalpeedika, Muvattupuzha, Kerala.
686661

We recommend using a reliable, trackable courier service. Epic Adorns will not be responsible for customer-return packages lost or damaged during transit.

6. Return Shipping Charges

Change-of-Mind Returns

Where the return is due to personal preference, such as not liking the design, colour or style:

• The customer is responsible for return shipping costs.
• Original delivery charges are non-refundable.
• Return shipping costs may be deducted from the refund if Epic Adorns arranges the pickup.

Damaged, Defective or Incorrect Products

Where Epic Adorns confirms that the product was damaged, defective or incorrectly supplied:

• Epic Adorns will arrange or reimburse reasonable return shipping.
• The original delivery charge will also be refunded, where applicable.

7. Exchanges

Exchanges are subject to product availability.

Only one exchange may be permitted per eligible product or order.

Where the replacement product costs more than the original product, the customer must pay the price difference. Where it costs less, the difference will be refunded to the original payment method or issued as store credit, based on the customer’s preference and available payment options.

If the requested replacement is unavailable, Epic Adorns may offer another product, store credit or a refund.

8. Refund Process

Once the returned product is received, it will be inspected.

We will notify you whether your refund has been approved or rejected. Approved refunds will normally be initiated within 5 business days after inspection.

Refunds for prepaid orders will be issued to the original payment method used for the order.

After Epic Adorns initiates the refund, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

Shopify notes that refunds issued through supported payment methods can take additional time to reach the customer depending on the bank or payment provider.

9. Refund Amount

For an approved refund, the eligible amount will generally be the price paid for the returned product, after applying any permitted deductions stated in this policy.

The following may not be refundable for change-of-mind returns:

• Original delivery charges.
• Return courier charges.
• Gift-wrapping charges.
• Expedited shipping charges.
• Discounts attributable to products that are not returned.

Epic Adorns does not charge a restocking fee for products returned in accordance with this policy.

10. Promotional Offers, Discounts and Free Gifts

Where a product was purchased as part of a bundle, Buy One Get One offer, coupon promotion or minimum-order discount:

• All products included in the promotional offer may need to be returned together.
• Any free gift supplied with the order must also be returned.
• If only part of the order is returned, the discount may be recalculated based on the remaining eligible products.
• The recalculated promotional discount may be deducted from the refund.

11. Order Cancellation

An order may be cancelled only before it has been dispatched.

To request cancellation, contact us immediately with your order number.

Once an order has been shipped, it cannot be cancelled. After delivery, an eligible return may be requested under this policy.

If a prepaid order is successfully cancelled before dispatch, the payment will be refunded to the original payment method.

12. Failed Delivery and Incorrect Address

Customers are responsible for providing complete and accurate delivery information.

Where an order is returned to Epic Adorns because of:

• An incorrect or incomplete address.
• Repeated failed delivery attempts.
• Customer unavailability.
• Refusal to accept the delivery.

The actual forward and return shipping charges may be deducted from any approved refund.

13. Product Appearance and Colour

We make reasonable efforts to display product colours and details accurately.

However, minor differences may occur because of lighting, photography and screen settings. Minor screen-based colour variation alone may not qualify as a defect.

This does not affect claims where the product is materially different from the description, images, dimensions, material or features displayed on the product page.

14. Return Rejection

Epic Adorns may reject a return where:

• The request was submitted outside the applicable return period.
• The product shows signs of use or customer-caused damage.
• Tags, hygiene seals or original packaging have been removed.
• The product returned is different from the product supplied.
• Required accessories, free gifts or components are missing.
• The product falls within a clearly disclosed non-returnable category.

Where a return is rejected after inspection, we will explain the reason to the customer. The customer may be required to pay shipping charges if they request the product to be sent back.

15. Contact and Grievance Redressal

For questions, complaints, returns or refund concerns, contact:

Business name: Epic Adorns
Email: epicadorns@gmail.com

Phone: +919037941249
Business address: Anu Building, 22/639, TB Jct Rd, Opposite PWD Guest house, Thottumkalpeedika, Muvattupuzha, Kerala, 686661

We aim to acknowledge consumer complaints within 48 hours and resolve them within the period required under applicable Indian consumer-protection laws.

16. Consumer Rights

Nothing in this policy is intended to restrict any mandatory rights available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other applicable laws.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.